If you’re a passenger with a disability traveling with a mobility device, we encourage you to check directly with your airline as wheelchair service at RNO is provided by each airline individually and can vary depending on which airline you’re flying with.

Make requests ahead of travel by contacting your airline directly.

Please note: Vehicles are not permitted to be left unattended along the front curb.

Request Wheelchair Services by Airline
Schedule in advance or call upon arrival:

Southwest, Delta, JetBlue, United, Volaris: Call 775-971-4087
Alaska, American, Spirit, Sun Country: Call 775-301-3076

Wheelchair Assistance Offices are located between the Delta and American Airlines drop-off areas, marked with ADA “Wheelchair Assistance” signs along the curb. Wheelchair representatives are available to assist passengers to their gates.

Use RNO Provided Wheelchairs:
RNO wheelchairs are available free of charge for all passengers. They are located inside the Ticketing Hall near the Alaska Airlines ticket counter. Friends and family may push wheelchairs through the terminals, but please review the rules regarding Non-Passenger Escort Passes.

Please note: Vehicles are not permitted to be left unattended along the front curb.

• Accessible parking spaces are located directly west of the terminal building and are on each level of the parking garages. There are a total of 86 accessible parking spaces including 12 van-accessible parking spaces.
• Accessible parking on the ground-floor parking garage (Short-Term Parking Garage) allows passengers to enter the terminal lobby by taking the crosswalk to the main entrance. Accessible parking on the second and third levels of the parking garage (Long-Term Parking) gives passengers convenient access to the skywalk that leads directly into the terminal.
• ADA-accessible parking is available in the ground-floor parking garage (Short-Term Parking Garage), even if the garage appears “full”. Please head to Short-Term parking and press the button at the entrance to contact an attendant.

Passenger Drop-Off:

The entire front curb of the passenger drop-off lanes, in front of the Ticketing Hall, is ADA accessible. The curb is flush with the asphalt, and truncated domes—red, bumpy warning surfaces commonly found at crosswalks—line the curb to assist visually impaired individuals.

If you are dropping off a passenger who uses a wheelchair or requires assistance, please do not leave your vehicle unattended on the curb. Instead, use the ADA-accessible parking available in the ground-floor parking garage (Short-Term Parking Garage), even if the garage appears “full”. Please head to Short-Term parking and press the button at the entrance to contact an attendant. A handicapped parking placard must be visible in your vehicle.

Passenger Pick-Up:

Multiple ADA-accessible locations along the curb feature a flush surface and truncated domes to indicate entry points. Please look for the red truncated domes when picking up passengers.

RNO welcomes both service animals and pet passengers with the amenities they need to feel safe and comfortable. Service animals should be properly identified to ensure proper care and amenities can be accessed. Learn more about what is considered a service animal under the Air Carrier Access Act (ACAA).

• All TTY/TDD phone locations are ADA accessible and offer free local phone service to those who need hearing assistance.
• There are three TTY/TDD phone locations at RNO. One is located pre-security in Baggage Claim near the restrooms across from carousel #5 and two are located post-security on each concourse —C Concourse near Gate C1 and B Concourse near Gate B2.

All restrooms at RNO are wheelchair accessible.

There are also three family restrooms in the terminal building for our passengers’ convenience: one is located pre-security near the PGA Tour Golf Shop in the main lobby and two are located post-security on each concourse.

Please see terminal maps for locations, or reach out to an RTAA staff member if further assistance is needed.