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04-25-2016 - Reno Airport Earns Award for Best Customer Service From Top Aviation Publication

RENO, Nev. - Reno-Tahoe International Airport (RNO) was recently presented the award
for best customer service from Airport Revenue News, a prestigious national aviation
publication, at the 2016 ARN Revenue Conference and Exhibition in Dallas.

Reno-Tahoe International Airport competed for best customer service, against 18 other
commercial airports with 4 million annual passengers or less.

RNO has long embraced a customer service culture and all personnel employees undergo
customer service training. Customer comments are also encouraged via various social
media channels and the website includes an "Ask the Airport" tab where
travelers can expect to receive a timely answer to their queries from the airport's staff.
Reno-Tahoe Airport Authority staff from a variety of departments also participates in the
Kindness Takes Flight program, offering passenger assistance, handing out water and
snacks, welcoming flights and offering random acts of kindness.

The Paws 4 Passengers program brings in 25 friendly canines and their handlers to
interact with passengers and help take the edge off of stressful travel. In addition, RNO
has installed two outdoor Bark Parks for pet relief.

The airport’s efforts extend to our nation's military too. RNO is proud to work with our
local community to host Honor Flights which fly World War II, Korean, and Vietnam
veterans to Washington D.C. to view the monuments built in their honor.

“I am very proud to lead this award-winning organization which prides itself on offering
superior customer service,” said Marily Mora, President and CEO.

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