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FAQs

Who Needs a Badge or ID?  Any individual working in a restricted part of the airport needs some type of media issued by RNO.    If you are in the commercial part of the airport, you will need a security access badge.  General aviation tenants and employees who do not access the commercial section of the airport need an AOA ID.

What do I do if my badge is broken and the Badging Office is closed?  If the Badging Office is closed and your badge is not working, have your supervisor contact Aircom at (775) 328-6600.  Aircom will connect the Supervisor with an Airport Operations Supervisor who can assist.

What do I do if I set off a door alarm?  If you have a phone on you, call Aircom at 328-6600 and notify them that you caused the alarm.   If you don’t have a phone, stand by the door until Airport Security or Police respond.

What do I do when an employee is terminated or quits?   Notify the Badging Office (348-6478) or Aircom (328-6600) within 24 hours of an employee’s termination or resignation.  The employee’s badge must be returned to the Badging Office to avoid a $50 non-returned badge fee.

What identification documents do I need to bring when I apply for a badge?  Applicants must bring original, unexpired documents per the Acceptable Documents list.  Please note that applicants born outside of the United States have special document requirements.

Can I use a photocopy of my identification documents?  No. The Badging Office may only accept original documents.

How long will my background check take?  The length of time needed for a background check varies for each person, but generally takes anywhere from 2 to 7 days.

I was born outside the United States. Will it take longer to complete my background check?  It is possible that the process may take a bit longer for those born outside of the country.  Please note that individuals born outside of the country have specific documentation requirements (listed on the badge application).

Can I work while I’m waiting for my background check to clear?  Individuals with pending badge applications may be escorted in the restricted areas of the airport but may not be left unattended.

How long will my badge be valid?  Badges for most Airport Tenants are issued for two years.  Badges for contractors are issued for one year or the length of the project.

I have an employee who does not speak or understand English very well. Is he/she allowed to have a translator with them during training?  Interpreters who hold an active RNO security access badge are permitted for the computer-based training.

I have an active badge with one company and I’m taking a second job with another company at the airport. Do I need to get another badge?  Yes. You must display a badge that shows the company you work for while you are on duty. For example, you may not display a United Air Lines badge while on duty for Southwest Airlines.

When can I renew my badge?  A badge may be renewed any time during the month it is expiring or the month previous to its expiration.

My badge has already expired. Can I still renew it?  As long as the badge has not been expired over 30 days it may be renewed.  If the badge expired more than 30 days ago, a new application must be submitted and fingerprinting is required.

How can I have access added to my badge?  Your supervisor must make the request for additional or changed access directly to the Badging Office.

I left my badge at home. Can one of my coworkers escort me?  No. An active airport badge holder absolutely may not be escorted.

I recently changed my name. What do I need to do to change it on my badge?  You must present an official court document (such as a marriage certificate or divorce decree) to the Badging Office to update your badge.

My badge was stolen. Do I still have to pay a lost badge fee?  If you filed a police report listing the badge as stolen property, you will not be charged a fee as long as you provide the Badging Office with the police report.